FAQ: Frequently Asked Questions
- Do I need the receipts?
- Do I fax the receipts by themselves?
- Where can I use my Flex Dollars?
- What's an eligible expense?
- What is not eligible?
- What if there's not enough money in my account?
- How do I contact eflexgroup.com?
Visit our Flexpert page for even more information.
Do you need the receipts?
Yes, please save all receipts! For most expenses, eflexgroup may need additional information, including receipts, to verify eligibility of the expense and comply with Section 125 of the IRS Code. That's why it's important for you to save all these receipts, and fax, mail or email them in promptly when KT Benefits Solutions requests them, to avoid termination of your card. A new service through Rite-aid.com / drugstore.com makes this even easier! Read about it here.
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Do I fax the receipts by themselves?
We prefer that you fill out our Adjudication Form and attach the receipts to the form; this helps us distinguish between our card users and non-card users.
A new service through Rite-aid.com / drugstore.com makes this even easier!Read about it here.
If you have to pay for your expense out-of-pocket, please complete our standard claim form and attach your receipts to the form. Indicate on the form that the VISA Debit Card was NOT used.
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Where can I use my Flex dollars?
You may use your Flex dollars at eligible Flex Plan locations such as the Doctor's and Dentist's offices, Pharmacies, and Vision service locations. If your employer also offers a Dependent Care FSA, you may use your pre-tax dollars at dependent care facilities. Contact Eflexgroup for details on your specific plan. You can also use it online! Rite-aid.com / drugstore.com have a nice service called "FSA Store" that helps with this.
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What's an eligible expense?
That depends on your particular benefit plan. As an example, if you have a Medical FSA.
You may be able to use your card to pay for products and service such as these:
- Co-pays at pharmacies, doctor's or dentist's office
- Prescription drugs and if allowed by your plan, some over-the-counter medications
- Diabetic supplies
- Eye glasses, contact lenses and contact solutions
- Ortho devices such as braces
- Podiatry services
For a complete list of eligible expenses click on these links
Medical Reimbursement Worksheet
Eligible Over-the-Counter Expenses
Dependent Care Reimbursement Worksheet
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What is not eligible?
Anything that's not listed in your plan document. Please keep in mind that you are responsible for how the funds in your account are spent; these tax-exempt accounts are governed by the IRS and your plan documents. If you're ever in doubt about the eligibility of a particular product or service, check your plan document or ask Eflexgroup.
For a complete list of eligible expenses click on these links:
Medical Reimbursement Worksheet
Eligible Over-the-Counter Expenses
Dependent Care Reimbursement Worksheet
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What if there's not enough money in my account?
In most cases, the transaction will simply be denied. You'll have to pay for the product or service yourself and submit the receipt along with a claim form, as described in your plan document. You'll be able to check your account balance at any time online at Account Look Up.
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How do I contact Eflexgroup?
e-mail: claims@eflexgroup.com
Toll Free Fax for claims and forms: 1-877-231-1287
Available 24/7
Toll Free Telephone Customer Service: 1-877-933-3539
Available 7:00am to 7:00pm Central Standard Time.
Ask the Flexpert: When you have a specific question regarding your plan or our services, contact the Flexpert! One of Eflexgroup's specialists will get back to you with a helpful answer shortly. Click here to contact flexpert.
Online Live Support System: Using Eflexgroup's Online Live Support system, you can obtain instant answers to any of your questions from a representative at Eflexgroup. This service is provided for you during business hours Monday through Friday. Click here for Online Live Support
KT Benefits Solutions: Visit Mythrs.com for comprehensive information about all the services eflexgroup.com provides.
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